All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 business days not including 2-5 business days processing);
- You receive the wrong item;
- You receive faulty or broken product (please take photos as proof right after you open the box and send to us).
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster);
- You ordered wrong product (color, type, etc.).
- You do not want the product you have received.
You can submit refund on Contact us page.